Returns Policy

This business wants customers to be happy with their purchase. As a small, print-on-demand business, the returns policy covers different situations to ensure fairness. 

The item is faulty or not as described. 

If a product arrives damaged, misprinted, or not as described, it will be fixed.

• First 30 days: A full refund or a replacement will be offered.

• After 30 days and up to 6 months: A replacement or repair will be offered. If this is not possible, a refund will be issued.

• How to report a fault: Email support@tidy-tees.com within 30 days of receiving the order. Include the order number, a description of the problem, and clear photos of the issue. 

• Definition of Faulty Goods: Our 6-month repair or replacement guarantee applies exclusively to manufacturing defects (such as structural seam failure or print delamination). It does not cover general wear and tear, accidental damage, or damage caused by improper laundering or failure to follow the care instructions provided on the garment tag.

• Product Standards & Returns Policy

  • Evidence Requirements: For any claim of a manufacturing defect, customers must provide clear, high-resolution photographic or video evidence of the reported fault before a return or replacement is authorized.

  • Mandatory Inspection (Post-30 Days): For claims made after 30 days of receipt, we reserve the right to require the item be returned to us for a manual quality inspection. If no manufacturing fault is found, the customer is responsible for all associated shipping costs.

  • Definition of 'Faulty': Manufacturing defects are strictly defined as structural failures (e.g., seam unravelling) or print delamination. This does not include:

    • Wear and Tear: Natural fading or fabric thinning over time.

    • Improper Laundering: Damage caused by high-temperature washing, tumble drying, or ironing directly on the print.

    • POD Tolerances: Minor variations in print placement (up to 6mm/0.25") or slight color shifts, which are industry-standard for Print-on-Demand (POD) processes.

  • Return Shipping for Non-Faulty Goods: While we cover return costs for verified faults, if an item is returned and found to be in good condition or damaged by the user, the customer must pay for the return postage and the cost of shipping the item back to them.

  • Change of Mind Window: Returns for non-faulty reasons (change of mind) are strictly limited to 14 days from the date of delivery, provided the item is unworn and in its original packaging.

  • Refund Security: All refunds are processed exclusively to the original payment method used at checkout to prevent fraudulent claims.

  • Right to Refuse Service: We monitor return frequency. We reserve the right to refuse future orders from customers who demonstrate a pattern of suspicious or excessive refund requests.

The customer changed their mind about the purchase.

If the customer changes their mind, rights depend on whether the item was customised.

• Non-customised items: Orders can be cancelled for any reason up to 14 days after receiving them. Once notified, the customer has a further 14 days to return the item.

• Customised items: Items personalised or custom-made are not eligible for return due to a change of mind. This includes products where the customer uploaded their own design or added custom text. 

What happens next?

1. Contact us: Email us at support@tidy-tees.com with the order number to initiate a return.

2. Return the item: Instructions will be provided on how to return the item.

3. Receive the refund or replacement: After receiving and inspecting the item, the customer will be notified of the refund or replacement status. 

Who pays for return shipping?

• For faulty items: The cost of returning a faulty item will be covered.

• For change of mind: The customer is responsible for return shipping costs. 

Important notes:

• Condition of returned items: For a change-of-mind return, the item must be unworn, unused, and in its original condition. The right is reserved to reduce the refund amount if the value of the goods has been reduced by unnecessary handling.

• Proof of purchase: All returns must be accompanied by proof of purchase.

• Refund timeframe: Refunds are processed within 14 days of receiving the returned item.